Business Ethics: Where Do You Draw the Line?

As an independent contractor, my company, PRMR Inc., has the opportunity to work in a variety of industries with diverse groups of clients, including for-profit, not-for-profit, entrepreneurial, regional and international businesses.

In carrying out our business, we are often faced with ethical decisions that may clash with the demands of clients or affect the services that we are expected to deliver. For example, we may be building a website for a client who expects us to use images that have been taken from another site without that site’s permission. After telling the client that we are not willing to do so and explaining why, we are told that other companies that they have worked with had no problem with it. The client implies that in acting ethically, we are inept and unresourceful.  Read More

Public Relations Defined

The Public Relations Society of America has launched a project to have its members and others submit definitions for Public Relations.  I read a number of stories surrounding this project and felt as if all of them were mine.  Especially Rosanne Fiske’s story on your family not understanding what you do.  When I worked at the Nation Newspaper as it Corporate Communications Manager, my mother was fine with that because she understood the concept of working for a reputable organization no matter the job.  When I set up my own PR Agency  she was however very worried for me because she could not fathom how I would make money and what service I was truly offering.
The PRSA 1982 National Assembly formally adopted a definition of public relations, which remains widely accepted and used today: “Public relations helps an organization and its publics 
adapt mutually to each other.”READ MORE

Green Public Relations and Corporate Social Responsibility The Way to Go

Over the past decade, businesses around the world have been focusing on creating products and services, which have very little impact on the environment.

Several international companies such as S. C. Johnson, TESCO and Honda have implemented environmental management systems, which go beyond what the law requires to operate in an environmentally responsible way.

Many businesses recognise that being environmentally responsible can translate into sales.  Consumers understand more than ever the importance of environmental conservation.  Even more important is that with this increased knowledge; consumers are choosing to boycott businesses that have not made the decision to go ‘green.’

This has caused several businesses to utilise greening as simply a PR tool to attract consumers and increase sales. However, several international certifications exist which can assist customers in deciphering between these ‘green washed’ businesses and those businesses which have invested in ensuring they reduce their impact on the environment.

Environmental certification programs are useful for identifying environmentally preferred goods and services. They are typically run by third party organizations that establish environmental standards for goods and services and then certify supplier offerings against them. These certifications include (among others) GreenSeal, EcoLogo, ISO standards of certification and Green Globe.
Read More 

Disengaged employees costing companies dearly

Many companies today are operating at one-third of their people potential because the remaining two-thirds of their employees are not engaged, says an internationally respected specialist in employee engagement and internal communication.

And according to Ken Milloy, President of Ken Milloy Management Consulting Inc. those disengaged employees are costing their companies dearly through lower productivity and profits and by chasing away potentially loyal customers.

“The collective capability of a company’s workforce is a source of competitive advantage – a unique characteristic of the business that cannot be copied,” he told human resources and corporate communications professionals at a recent workshop hosted by the International Association of Business Communicators, Barbados Chapter. “But that competitive advantage cannot be tapped unless employees are truly engaged.”

Milloy said engaged employees are those who feel a “heightened emotional connection” towards the organisation that influences them to exert greater discretionary effort.

“Discretionary effort is that extra effort that employees can give or withhold – it’s their choice,” he explained.

The Vancouver-based management consultant said engaged employees can be recognized by the passion that drives them to build and innovate and to find new and more effective ways to accomplish their roles.

“They will take less than half as many sick days off as the average employee, and they are 87% less likely to leave the company,” he added.

Milloy identified several “core drivers” of employee engagement, including how well managers “walk the talk”, how well employees understand how their work contributes to the company’s performance, and whether the company makes an effort to develop its employees’ skills.

But the most important of all, he stressed, is the nature of the relationship between employees and their managers and supervisors.

“If employees don’t have a strong relationship with managers who set clear expectations, knows them, trusts them and invests in them, they are less likely to perform or stay,” he said.

(An IABC Barbados Release)

No Time To Blog

Since the launch of IABC Barbados I have been too busy to blog. Sacrilege, according to Christal Mc Intosh, President of the Chapter who has recently made a commitment to blog every day.

Wow!

My PR world is wonderful and my client list is growing. I am working on a number of very public projects, including Caribbean Wellness Day which is in Bridgetown on Saturday, September 13. Cannot promise to blog every day by I will try for at least once a week, especially since I have part two of an earlier blog to complete.

Check out the ad below on Caribbean Wellness Day. Hope to see some of you in Bridgetown

IABC Barbados Launch

The Barbados Chapter of IABC was formally launched last Thursday at Herbert House, the home of the Cricket Legends of Barbados .

The majestic old building, beautifully renovated was an auspicious setting for the occasion. The ceremony was simple. Vice President Development, Richard Thomas was the Master of Ceremonies and he provided the forty plus audience with enough humor mixed with the business at hand to keep this session lively and excited.

President of the Association Christal Mc Intosh gave an address which listed the five main goals of the Association as:
1. To create meaningful opportunities for networking while bringing an end to the isolation in which professionals currently work;

2. To create genuine opportunities for professional development;

3. To create a local community of professionals whose members are committed to a single code of ethics;

4. To create a platform in which business communications speak with a single united, credible voice; and

5. To demonstrate to business leaders how public relations and corporate communications practiced professionally, can enhanced all those desirables such as corporate reputation, stakeholder trust, productivity and profits.

The featured speaker was the Corporate Communications and Marketing Manager of the Barbados Light and Power, Stephen Worme. Stephen took an unusual route towards heading the communications area at Barbados' monopoly power company. An engineer by profession, he has become respected as a honest voice for all the island's power crisis. Stephen gave an excellent speech about his experience, his relationship with the media, and his dream for the profession locally.


A delightful wine and cheese cocktail followed the speeches.

Barbados - IABC's Newest Developmental Chapter

Christal Mc Intosh, president of the Barbados Public Relations sent the following note to members this weekend:

Hi everyone,

We've done it!

The IABC international board has formally approved our application to set up a Barbados Chapter.

We have achieved this in the unbelievably short time of about four weeks. I believe it's because of the large number of people who showed up for our initial meeting on May 8 and expressed their interest and support. On behalf of the Board of Directors of the Barbados Chapter, I want to thank you for being there.

For the next two years, IABC Barbados will enjoy "developmental status". This means the IABC appreciates that we are on a learning curve and will give us some time to find our wings. We have to use that time to prove our commitment to becoming a fully-fledged chapter.

You can help us do that by becoming an IABC member now. Membership in this association will be one of the best investments you will ever make as a communications professional. And that membership is yours to keep no matter where you end up living and working.

At this early stage, I want to stress that being a member of BPRA will not automatically entitle you to membership of IABC Barbados with all of its privileges. The two are not interchangeable, and only a paid up membership will admit you to IABC Barbados (iabc.com/join/).

DOWN IN THE TRENCHES

While we were awaiting formal chapter approval, the board of directors you elected has not been idle. We have been meeting every Thursday evening for several hours to come to grips with our various responsibilities and to scope out what we have to do quickly to get up and running.

We have also put together a tentative schedule for professional development and networking opportunities over 12 months, starting this August. However, we haven't got every topic and event nailed down, because we want to hear from you rather than making all decisions on our own.

This is why we have also developed a short survey that you will find attached and in the online forum for download. It will provide us with much needed demographic profiles of our target market and how best to cater to their needs.

Please complete it and return it by e-mail to our co-Vice President of Professional Development, Vicki Olton: vicki.olton@gmail.com. It will help us enormously.

We are also working on how best to market the IABC and to whom. We know that there are many more communication professionals out there besides all of you who showed up for our first meeting.

And there are lots of people in allied professions – such as HR, printing, photography and graphic design – who are valid potential members. We are digging to uncover them, in both the corporate and public sectors and we would appreciate any leads you can provide us.

We plan to hold our inaugural meeting as a registered IABC chapter on July 3 at 6:00 p.m. at Herbert House on Fontabelle. By then, I trust that many more of you will have become IABC members. We will keep you posted about the format and content of that meeting, as soon as we have finalized the details.

Again, thank you for your support. And if you haven't already joined up, do it now!

Membership Fees

Membership in this association, which has been set at US $231 if you include the one-time $40 application fee, will be one of the best investments you will ever make as a communications professional. And that membership is yours to keep no matter where you end up living and working.

The Press Release and The Press Conference- Tools and Tactics

You know the saying the more things change, the more they remain the same. Well I was at a gathering of pr professionals recently and a number of issues came up. None of them were new, which was no surprise. But what did surprise me was that the topics that received the most attention were not new media and social networks on the web, what received the most dialog were the century old press release and press conference.

I was blessed to be a pr professional working at a media house for a very long time so I understand intimately the stance and motivation of the journalist versus that of the pr professional. And all the professionals that thought that I had it easy… well, yes the journalist and I did have the same organisation at heart which was our bread and butter, but each editor had different motivations, tolerance levels, deadlines and egos that had to be pandered to, to get releases in the papers. In other words I had to do some pitching like any other pr professional working on the outside.

Early in the game I studied the newspaper’s style of writing and matched it as best as I could, because I came to understand and appreciate the long hard hours that journalists work and how taxing it is to produce an informative, educational, entertaining, error free publication everyday. Editors are usually working on tight deadlines and a well written story already in their style is more likely to be placed immediately than one that they had to try to interpret and doctor to suit the paper’s style. I have seen a number of press releases that came to the paper and wondered where exactly is this person going with this – no news value and poorly written.

From my experience as long as the news value is high editors may look pass the quality of the writing because at the end of the day, what they want to put out is an interesting product. Press releases are looked on firstly as companies’ propaganda. In more recent times they are being viewed as ads. This has created a new set of tension between the media and pr professionals, especially in those organizations where the measure of the success of the pr is judged only on column inches in the newspaper. Is it then correct to say that if your releases don’t get publish that you are not doing good work? (This sets me off on a totally different road of what is the role of the pr professional and how should success be measured? To be explored in another article.)

Editors try to be fair and impartial in placing releases. Of course with tons of releases hitting their desk everyday and the space in the paper for stories rapidly diminishing due to ever increasing aggressive ad ratios, the onus is on pr professionals to do what I consider to be job 101 of the profession – build relationships.

Relationships should be established with all the persons on whom your success and the success of your company or client depend. It is not enough to write a great press release because it may be shelved because a bus load of people crashed in St. Joseph and seven people died and suddenly all the vacant slots in the newspaper are taken up with all the human interest, eye witness stories for weeks. And hey, this will sell a couple thousand more papers, your release won’t. You need to have a relationship with the editor so that you can pick up the telephone and remind him or her of your great release.

I have spent a mighty long time on the press release because I think that it is a useful tool and should be used in a lot of instances instead of a grand press conference. (To be continued).

A New PR Chapter In Barbados

T.S. Elliott referred to April as being the cruelest month. He probably was a Bajan hotelier because April signals the end of the booming winter season and the start of the low occupancy period for hotels. April however for the rest of the world is a glorious month ushering in spring - flowers, butterflies and all things bright and beautiful.

For pr professionals in Barbados April also brought great news. The online community which had been gathering for the last six months or so will finally be meeting. The community was occupied for a long time with which international association it should align itself to, PRSA or IABC.

As a member of both organisations for a very long time, I felt the topic did not need much discussion it needed a decision. Both organisations give great value to members, it is really a question of preference. I maybe a little bias towards PRSA, being an accredited member and the only person in this part of the region with the APR for the last six years.

At one stage when my good friend Cheryl Procter-Rogers was president of PRSA I had flirted with the idea of establishing a chapter in Barbados. All the materials were sent to me and I passed them on to another professional but I was knee deep in a MBA and she was a new mother, at a tender stage in a very big organisation. All our good intentions remained just that.

I was delighted to see Christal McIntosh, full of youthful zeal and clearly a web 2.0 junkie leading a serious discussion on the Internet encouraging local professionals to gather. I immediately offered her my full backing although I warned her that having just launched my own company my time would be limited. Of course if you know Christal you would know that this was no deterrent and she is somehow able to squeeze every ounce of advice and work out of me.

The inaugural meeting will be held on Thursday May 8 at 6pm at the Small Business Development Centre on Fontabelle. Judette Coward, the Chapter President of IABC Trinidad will be on the island to tell of the T&T experience and to give us some advice on starting the chapter. Judettte, like Christal, was responsible for the formation of that chapter. Christal has also sought the help of IABC International and has received a lot of support from that organisation to facilitate the first meeting. All business communicators are invited.

Can anyone guess which organisation Barbados will be going with?